# Privacy, contact details and cookies ## Read how information is handled when you visit the site, contact me or continue to newsletter signup and program purchases. Find information about cookies and where to direct your questions. **Your choices are separate** A contact enquiry does not subscribe you to the newsletter. The website’s reflection questions do not submit your answers. ## Your privacy at Gentle Change By Elin Here I describe the information you provide when contacting me, signing up for the newsletter or continuing to a program purchase. You can read the website’s articles and guides without an account. If you have a question about your information or how it is used, contact me at [hej@gentlechangebyelin.se](mailto:hej@gentlechangebyelin.se) or [+46 73 957 21 44](tel:+46739572144). Tell me which contact or service your question concerns so I can help you. ## When you send a contact enquiry The contact form asks for your first name, email address, a subject and your message. Company and telephone number are optional. The information is used to understand and respond to your enquiry about coaching, online programs or talks, for example. The form sends the information through the CCMS form service and uses Cloudflare Turnstile for a security check. If you email me directly, the message instead passes through your and my email services. Only include what is needed for the first contact. Avoid national identification numbers, payment card details and sensitive information about health or other people. You do not need to send private exercise notes to ask about an arrangement. [Read Cloudflare’s privacy information for Turnstile](https://www.cloudflare.com/en-gb/turnstile-privacy-policy/). ## Newsletter through MailerLite The newsletter page links to my MailerLite signup form. It opens in a new tab, where you choose which messages to receive. Reading the website or contacting me another way does not subscribe you. You can unsubscribe through the link in a newsletter. If you also want to ask about deleting information, you are welcome to contact me. [Read MailerLite’s privacy information](https://www.mailerlite.com/legal/privacy-policy). ## Course purchases through Payhip The program button leads to my Payhip store. You choose the course and make the purchase there. Payment details are provided through the purchase service, not the website’s contact form. Read the current course terms and the information in the purchase flow before ordering. You can ask me about my program content by email or telephone. [Read Payhip’s privacy and cookie information](https://payhip.com/privacy). ## Cookies and website delivery The editorial content on this website can be displayed without saving a cookie of its own. External services may handle information under their own terms when you use them. Your browser makes technical requests to retrieve pages, images and other files. Hosting and security services may process information such as IP address, time and requested resource to deliver the website and protect it from abuse. A page being readable without its own cookies therefore does not mean that no technical information is processed. ## Clicks on contact details and external links Contact and link clicks on the website can be recorded through CCMS click statistics. This includes revealing a telephone number or email address and following links to Instagram, MailerLite or Payhip. The data includes the page, click type and device type. It does not include where a link leads or a time; events are kept only as counts per month. The content of a form message is not part of these click statistics. The click statistics do not use Turnstile; the security check only applies to the form. An external link opens in a new tab. On the other website, that service’s information about accounts, cookies and personal data applies. You decide whether to provide any information there. ## Questions about how long information is kept Contact enquiries, subscriptions and program purchases are different kinds of matters. What information needs to remain depends on the matter, the service you use and any obligations connected to an order. To ask what information is held about you, how long it is processed or whether it can be deleted, write to [hej@gentlechangebyelin.se](mailto:hej@gentlechangebyelin.se) and specify the contact or service. Unsubscribing from the newsletter and requesting deletion are separate actions. ## Your rights and contact Depending on the processing, you may have rights to access, rectification, erasure, restriction and data portability, as well as the right to object. Where processing relies on consent, you can withdraw it. Conditions and exceptions apply to these rights. Contact me at [hej@gentlechangebyelin.se](mailto:hej@gentlechangebyelin.se) to ask a question or exercise a right. Describe your request without sending more personal information than necessary. You can also complain to Sweden’s data protection authority, IMY. [Read about your rights at IMY](https://www.imy.se/en/individuals/data-protection/your-rights-as-a-data-subject/). ## A question about this website? Do you have a question about this website or your details? You are warmly welcome to email or call me. ## Frequently asked questions about contact and personal information Here we describe what the current links and features on this website do. ### Where does the contact link go? The email link opens your email app so you can write to [hej@gentlechangebyelin.se](mailto:hej@gentlechangebyelin.se). The Instagram link opens my Instagram profile. You choose whether to send an email when your email app opens. The phone link uses +46739572144 to let your device open a calling function; revealing the number is not a submitted contact message. ### Does the newsletter page collect my email address? You sign up in an external MailerLite form. The newsletter page describes the content and links you there; it has no field of its own collecting your email address. You choose the messages you want in the form. Visiting the website or sending a contact enquiry does not subscribe you. You can unsubscribe using the link in a newsletter. ### Are my answers to the reflection prompts submitted? The website’s reflection prompts are reading material with no answer fields or submission buttons. You can reflect privately or write on your own paper. Opening a reflection panel does not submit an exercise answer. If you later choose to describe a reflection in an email, that is a separate message you send yourself. You do not need to share private notes to read the texts or ask a general question. ### Are course payments made on this website? Course purchases take place on Payhip. The link to [my Payhip shop](https://payhip.com/gentlechangebyelin) opens in a new tab and takes you away from gentlechangebyelin.se. Payment details are entered in the purchase service’s checkout flow. Read the course’s purchase terms and information about data handling on Payhip before buying. Do not send payment card details to me in an ordinary email. Use email or phone for questions about the content and finding the right program. ### What details should I share when contacting you? When you email me, you choose which details to share. I need to be able to understand your question and reply. A few lines about what you are looking for are often enough for a first contact. Avoid sending sensitive information about yourself or others in an initial email. If you would like a phone reply, you can include your number. A contact enquiry is separate from newsletter signup. ### Do I have to give my phone number to contact you? No, the contact form’s phone field is optional, and you can send a direct email without adding your phone number. If you want to be contacted by phone, you can provide the relevant number. My number in the contact card is separate: it shows how you can call me. The “Show my phone number” button reveals +46 73 957 21 44 and does not enter a number on your behalf in the form. ### What happens when I open a link to Instagram or another website? An external web link takes you to another website, such as my Instagram profile. External links in the content open in a new tab. The other website provides its own information about accounts, cookies and handling of data. Read that information before providing details there. Following a link from my website does not mean you have created an account or subscribed to my newsletter. You choose which further steps to take on the other website. ### Who can I contact with questions about my details? You can write to me at hej@gentlechangebyelin.se with questions about details you have provided when contacting me. Describe which contact or function your question concerns and what you want clarified. You do not need to send more personal details than necessary to explain the question. If it concerns a separate account or payment with an external service, also read that service’s contact and privacy information. Please let me know if you are unsure which contact route is relevant to your question.